If you cannot remember your password, use the password recovery option on the sign-in screen rather than repeatedly trying different combinations.
Enter the email address or other information requested by the recovery form. If the details match an existing account, follow the password-reset instructions provided by HellSpin.
When creating a replacement password, choose a unique combination that you do not use for other websites. Avoid using easily guessed information such as your name, birthday or a common sequence.
Reset links carry security restrictions and expire after a period. The recovery message we send you shows how long yours stays valid, so work from that rather than an assumption.
If you do not receive the reset message, check your spam or junk folder and confirm that you entered the correct registered email address.
Account Locked After Failed Attempts
An account may become temporarily inaccessible after repeated unsuccessful login attempts or as a result of a security measure.
If this happens, stop entering different passwords and contact HellSpin support through the available official channel. Repeated attempts may not resolve the problem and could result in additional security checks.
We do not run a fixed lockout timer, so please do not wait for an account to release itself after a set number of minutes. Contact us and we will sort it out.
If support asks you to verify your identity, provide the requested information only through the official account or support process.
Login Details Not Recognised
If your hellspin casino log in details are not recognised, first check that you are entering the same email address or username used during registration.
Make sure Caps Lock is disabled and check for typing mistakes. Passwords are normally case-sensitive, so an incorrectly capitalised character can prevent successful access.
Also confirm that you are visiting the correct HellSpin website. Bookmarking the legitimate website can reduce the chance of accidentally using an incorrect or unofficial address.
If your credentials still do not work, use the password recovery option rather than repeatedly attempting different passwords.
Two-Factor Authentication
If an additional security code is requested during login, enter the current code exactly as provided.
If a code is not arriving, first check your internet or mobile connection and confirm that the device receiving the code is working correctly. If an authenticator application is involved, check that the device time is synchronised correctly.
Backup codes should only be used if they were previously provided for the account and remain valid.
Do not give a security code or password to another person claiming to be a support representative. If the authentication problem continues, use the official support channel.